TrueCaptions provides mobile phone captioning at no cost for individuals with hearing loss, thanks to support from the FCC’s Telecommunications Relay Services (TRS) program.
If you have difficulty hearing on the phone and need captions to communicate effectively, you may qualify for free access.
To receive TrueCaptions captioning service at no cost, you must meet the following requirements:
To receive TrueCaptions service, you must provide a written certification confirming that you have a hearing loss that makes it difficult to understand phone conversations without captions. This self-certification confirms that you require IP CTS to communicate effectively by phone, ensuring equal access to voice communication in accordance with the Americans with Disabilities Act (ADA) and FCC guidelines
You must have a hearing loss that makes it challenging to use the telephone without captioning assistance
Every two years, you must renew your self-certification to continue receiving IP CTS services
In some cases, a qualified professional such as an audiologist or healthcare provider may need to certify that you have a hearing loss that makes you eligible for captioned telephone service
TrueCaptions is part of a federally supported program designed to ensure equal access to phone communication for individuals with hearing loss. This service exists to empower those who rely on captions to stay connected.
By confirming your eligibility, you help protect the integrity of the program and ensure that this vital resource remains available to the people who truly need it most
★★★★★
As someone with moderate hearing loss, I used to avoid phone calls. Now with TrueCaptions, I can stay in touch with my grandkids and friends without asking people to repeat themselves. It’s made a big difference in my daily life.
Lisa M.
★★★★★
The app was super easy to set up and I was making captioned calls in minutes. The interface is clean, and I love that I can adjust the text size. I honestly wish I had found this sooner.
David R.
★★★★★
I’ve struggled to keep up with phone conversations for years—TrueCaptions changed that on day one. The captions are fast and surprisingly accurate. I now feel confident making calls to my doctor, my family, even ordering takeout.
Karen L.
Take calls on the go and catch every word with mobile caption phone service
